ABSTRACT
Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society.
"Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.
TABLE OF CONTENTS
part 1|60 pages
Co-Production and Co-Creation
chapter 1|6 pages
Co-Creation and Co-Production in Public Services
chapter 3|9 pages
Co-Production and the Co-Creation of Value in Public Services
chapter 4.1|3 pages
Case Study—Co-Production of Care Services
part 2|87 pages
Influences on the Process of Co-Production and Co-Creation
chapter 8.1|3 pages
Case Study—Mediation Service
chapter 8.2|3 pages
Case Study—The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services
chapter 9.1|3 pages
Case Study—Leading Co-Production
chapter 9.2|3 pages
Case Study—Enhancing Co-Creation Through Linking Leadership
part 3|80 pages
Co-Production and Co-Creation in Different Domains
chapter 14.1|4 pages
Case Study—Balade Verte et Bleue and Ilôt d’eau
chapter 14.2|3 pages
Case Study—Co-Producing Flood Risk Governance in England, the Netherlands and Flanders
chapter 16.1|3 pages
Case Study—The Blue and You Police-Community Forum
chapter 16.2|3 pages
Case Study—Dutch and Belgian Citizens’ Motivations to Engage in Neighbourhood Watch Schemes
part 4|65 pages
The Effects of Co-Production and Co-Creation
chapter 17.1|3 pages
Case Study—Co-Creation and Empowerment
chapter 18.1|3 pages
Case Study—Co-Production of New Immigrant Services in Hong Kong
chapter 20|12 pages
Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency
part 5|6 pages
Concluding Chapter