The Quality Audit for ISO 9001:2000 : A Practical Guide

Name: The Quality Audit for ISO 9001:2000:A Practical Guide
ISBN: 9781315237534

doi:10.4324/9781315237534

Book

ABSTRACT

Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound, the reality of auditing the new standard has shown up various areas which require refinement - this new edition addresses that need. It remains a pragmatic guide, covering all aspects of auditing, including certification assessment, supplier investigation and internal audit, enabling auditors to appreciate the approaches adopted by those working in related areas. With its detailed analysis of the requirements of ISO 9001:2000, this book will also be of interest to all those involved in implementing certified quality management systems, as well as the auditors who are required to examine those systems. A down-to-earth approach is taken throughout The Quality Audit for ISO 9001:2000, avoiding the impractical and nit-picking methods which have so often characterized quality management audits, making it an invaluable source of realistic advice. It demonstrates how to produce real benefits from an audit programme rather than simply guaranteeing compliance to a documented system. Everyone who sees audits as a useful tool for business improvement should read this book!

Quality management system certification Independent certification – purpose and use – Pitfalls and problems – The certification process – Scope – Certification companies – Accreditation – Maintenance and surveillance – The implementation project – Sector schemes – Product certification – Making best use of the certificate – Keeping the assessor in check – Summary

chapter 7|20 pages

Selection, training and competence of auditors Auditor qualities – Selection of internal auditors – Selection of external auditors – Training – Independence – Relevant experience – Tenure of service – Continuing professional development (CPD) – Registration and qualification – Future of registration – Summary

part |2 pages

Part Two Running the Audit

chapter 8|14 pages

Planning Audit planning – Defining individual audits – Defining the internal audit – Creating a schedule – Taking account of circumstances – Revising the plan – Identification of resources – Selecting the audit teams – Scoping the audit – Coordination of the audit – Provision of audit collateral – Guides – Monitoring progress – Summary

chapter 9|18 pages

Preparation Why prepare? – When to prepare – Data gathering – Making use of the background data – Team preparation – Problem identification – Use of checklists – A process-based approach – Summary

chapter 10|32 pages

Conducting the audit

chapter 11|18 pages

Reporting and documentation

chapter 12|14 pages

Audit management and follow-up The audit programme coordinator – Scheduling – Individual audit planning – Action tracking – Non-compliance arbitration – Resource management – Audit analysis and reporting – Management review – Summary

chapter 13|16 pages

Techniques The need for audit techniques – Integrating audits into the company – Time management – Conduct of meetings – Questioning – Listening – Non-verbal communication – Observation – Analysis – Audit collateral – Summary

chapter 14|14 pages

Product and process audits Management, product and process audits – Why conduct process audits? – Planning the process audit – Preparation – Conducting the process audit – Conclusions and findings – Reporting and action – Product audits – Summary

The Quality Audit for ISO 9001:2000

ABSTRACT

TABLE OF CONTENTS

part |2 pages

Part One Putting the Audit in Context

chapter 1|18 pages

Introduction to auditing Background – What is auditing? – What is quality auditing? – Who does it? – How does it work? – Producing results – Processes – Vocabulary – Integrated auditing – Learning from this book – Summary

chapter 2|18 pages

Purpose, benefits and types Basic types – Horizontal and vertical audits – Management and technical audits – What are audits for? – Who wants audits? – Variations in technique – Drawbacks and pitfalls – Corporate internal audit – Summary

chapter 3|16 pages

Quality and quality management What is quality? – Little things matter – Prevention vs. detection – Quality management – Total quality management – Process management – Quality management systems – Quality documentation – Quality costs – Summary

chapter 4|36 pages

ISO 9000 quality standards History and development of quality standards – The ISO 9000 family

chapter 5|22 pages

ISO 19011 auditing standard Introduction – History – Application – Terminology – Contents – Summary

chapter 6|18 pages

chapter 7|20 pages

part |2 pages

Part Two Running the Audit

chapter 8|14 pages

chapter 9|18 pages

Preparation Why prepare? – When to prepare – Data gathering – Making use of the background data – Team preparation – Problem identification – Use of checklists – A process-based approach – Summary

chapter 10|32 pages

Conducting the audit

chapter 11|18 pages

Reporting and documentation

chapter 12|14 pages

Audit management and follow-up The audit programme coordinator – Scheduling – Individual audit planning – Action tracking – Non-compliance arbitration – Resource management – Audit analysis and reporting – Management review – Summary

chapter 13|16 pages

Techniques The need for audit techniques – Integrating audits into the company – Time management – Conduct of meetings – Questioning – Listening – Non-verbal communication – Observation – Analysis – Audit collateral – Summary

chapter 14|14 pages

Product and process audits Management, product and process audits – Why conduct process audits? – Planning the process audit – Preparation – Conducting the process audit – Conclusions and findings – Reporting and action – Product audits – Summary

part |2 pages

Part Three the Future

chapter 15|14 pages

Quality systems and auditing – implications for the future Quality systems – the future – The future of quality auditing – Automation – Summary