ABSTRACT
This comprehensive handbook covers key management issues and will guide information professionals through the maze of common problems. To reflect the increasing integration of library, information centre, records, IT and telecommunications management, the book takes an integrated approach to managing the modern information centre. Topics covered range from strategic, IT and human resource planning, to leadership, conflict and change management. Further key areas include service delivery, risk management and the information lifecycle.
TABLE OF CONTENTS
part |2 pages
PART 1 UNDERSTANDING THE ROLE OF MANAGER
part |2 pages
PART 2 UNDERSTANDING THE ENVIRONMENT
part |4 pages
PART 3 MANAGING THE ENVIRONMENT THROUGH INTEGRATED PLANNING
part |4 pages
PART 4 CREATING THE CORPORATE ENVIRONMENT
part |4 pages
PART 5 GETTING THINGS DONE IN THE CORPORATE ENVIRONMENT
part |4 pages
PART 6 MANAGING AND COMMUNICATING INFORMATION IN THE CORPORATE ENVIRONMENT
part |4 pages
PART 7 MANAGING THE INDIVIDUAL
part |2 pages
PART 8 MANAGING RISK
part |4 pages
PART 9 SERVICE DELIVERY
part |2 pages
EPILOGUE