This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

chapter 2|56 pages

The Air Traveler – a Human Factors Issue

chapter 3|46 pages

The Air Traveler – the Changing Face

chapter 4|34 pages

Crew Members

chapter 5|28 pages

The Aviation System

chapter 6|68 pages

Passenger Risk Management