ABSTRACT

This title, first published in 1993, addresses two questions: can evaluation research function as a surrogate market in non-profit organisations to measure, value, and assess the goods and services they provide? And second, can the findings from an evaluation process be incorporated as a service accomplishment element into the accounting information published by non-profit organisations? This title will be of interest to students of business studies.

chapter I|16 pages

Introduction

chapter II|54 pages

Review of Literature and Related Research

chapter III|36 pages

Research Methodology

chapter IV|38 pages

Findings of Expectations Questionnaire

chapter V|62 pages

Findings of the Experience Questionnaire

chapter VI|28 pages

Results of the Research

chapter VII|18 pages

Summary and Conclusion