Now in its eighth edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering a range of conflict settings (interpersonal, group, and organizational). The text includes an abundance of real life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.

chapter |15 pages


chapter 1|26 pages

Communication and Conflict

chapter 2|34 pages

The Inner Experience of Conflict

chapter 3|32 pages

Conflict Interaction

chapter 5|38 pages

Power: The Architecture of Conflict

chapter 6|32 pages


chapter 7|24 pages

Climate and Conflict Interaction

chapter 8|25 pages

Managing Conflict

chapter 9|37 pages

Third Party Intervention