What is risk based thinking? Do you know how to address risks and opportunities? Did you ever analyzed risks? Are you sure it is that what the ISO 9001 expects? What do you really know about knowledge management? Can you identify the types of knowledge in your organization? How do you maintain knowledge? What is awareness in the eyes of the ISO 9001 Standard? Can you tell the relation between awareness and the effectiveness of the QMS?  This book explains in details all the new issues and topics required by the ISO 9001:2015 Standard and gives you the tools and tricks to answer the new requirements. Just read and do. The table of contents in the book are  identical to the table of contents of the standard so you can orient yourself quite easily and find the specific advice you are looking for.

chapter 1|2 pages


chapter 2|2 pages

Normative References

chapter 3|2 pages

Terms and Definitions

chapter 4|32 pages

Context of the Organization

chapter 5|28 pages


chapter 6|34 pages


chapter 7|88 pages


chapter 8|164 pages


chapter 9|44 pages

Performance Evaluation

chapter 10|24 pages