Citizen, Customer, Partner | Engaging the Public in Public Management

Book

Citizen, Customer, Partner

ABSTRACT

First Published in 2017. Routledge is an imprint of Taylor & Francis, an Informa company.

TABLE OF CONTENTS

part I|29 pages

Introduction

chapter 1|11 pages

Citizen, Customer, Partner, and Public Management

chapter 2|16 pages

The Changing Place of the Public in Public Management

part II|52 pages

The Public as Customer

chapter 3|27 pages

Providing Customer Service in Public Service

chapter 4|23 pages

Learning About the Public’s Needs

part III|34 pages

The Public as Partner

chapter 5|17 pages

Coproducing Public Services and Public Value

chapter 6|15 pages

Managing for Coproduction

part IV|77 pages

The Public as Citizen

chapter 7|25 pages

When is Public Involvement Desirable?

chapter 8|24 pages

Engaging Representative Participation and Reaching Effective Decisions

chapter 9|26 pages

Techniques for Involving the Public in Decision Making

part V|24 pages

Conclusions

chapter 10|17 pages

Implications for Public Managers, the Public, and Democracy