ABSTRACT

The fundamental tenet of this Design Leadership book is that design is a commercial and social imperative and its management and leadership are integral parts of what can make business successful, government effective and society safer and more enjoyable for everyone. The text draws on Raymond Turner’s extensive experience and insights into the effective use of design as a business resource for competitive advantage and social benefit. Raymond brings his experience of working for iconic businesses, projects and consultancies to provide essential, value creating, insights on the interface between design and business. Design Leadership adopts a straightforward approach that will be of great value to those who influence how organisations work - the managers and chief executives of a country’s wealth creating engines. It is also of particular relevance to those with design management and leadership responsibilities as well as students who aim to work in these roles. The ideas at the heart of the book concern all who shape society and have the brief to improve our lives. Raymond Turner’s advice will help all of these readers make design work and so become more effective more quickly.

part One|42 pages

Preparing the ground

chapter One 1|9 pages

The sceptics

chapter One 2|3 pages

Deliver strategy

chapter One 3|14 pages

Demonstrate added value

chapter One 4|4 pages

Build reputation

chapter One 5|4 pages

Design spend

chapter One 6|1 pages

Summary of Part One – Preparing the ground

part Two|74 pages

The how and what of delivery

chapter Two 7|32 pages

Managing and leading

chapter Two 8|28 pages

Understanding opportunity

chapter Two 9|8 pages

Behavioural style

part Three|20 pages

Looking back to look forward

chapter Three 11|17 pages

Challenges for design leaders

part Four|80 pages

Further case examples

chapter Four 12|6 pages

Roca: what next?

chapter Four 13|8 pages

BAA: selecting designers

chapter Four 14|21 pages

Eurotunnel: design in a service industry

chapter Four 15|6 pages

Glohealth: rethinking health insurance

chapter Four 16|6 pages

DAA: design integration

chapter Four 17|17 pages

Design for future needs

chapter Four 18|5 pages

London Transport: design in crisis

chapter Four|7 pages

Summary of reflections