Designed for students and practitioners in the fields of organizational behavior and human resource training and development, this groundbreaking book presents a cutting edge approach to improving organizational communication. Drawing on his extensive experience as an organizational development consultant and group process facilitator, Terrence Gargiulo shows how the use of storytelling is the key to effective communication and learning.

part I|74 pages


chapter 1|4 pages


chapter 2|17 pages

A Working Model of Stories

chapter 4|13 pages

Case Study:Dreyer's Ice Cream

chapter 5|10 pages

Organizational Learning: Building Bridges

chapter 6|10 pages

Case Studies: DTE Energy and Jeff Bukantz

part II|84 pages


part III|74 pages

The Competency Map

chapter 13|10 pages

Introduction to the Competency Map

chapter 14|25 pages

The Core

chapter 15|15 pages

The Process Ring

chapter 16|14 pages

The Interaction Ring

chapter 17|8 pages