ABSTRACT

Consumer Behavior in Action is a down-to-earth, highly engaging, and thorough introduction to consumer behavior. It goes further than other consumer behavior textbooks to generate student interest and activity through extensive use of in-class and written applications exercises. Each chapter presents several exercises, in self-contained units, each with its own applications. Learning objectives, background, and context are provided in an easy-to-digest format with liberal use of lists and bullet points. Also included in each chapter are a key concepts list, review questions, and a solid summary to help initiate further student research.

The author’s practical focus and clear, conversational writing style, combined with an active-learning approach, make this textbook the student-friendly choice for courses on consumer behavior.

part |2 pages

Part I. Introduction to Consumer Behavior and Marketing Management

chapter 1|30 pages

Consumer Behavior Overview

chapter 2|24 pages

Market Segmentation

part |2 pages

Part II. The Consumer Decision-Making Process

chapter 3|47 pages

Overview of Consumer Decision Making

chapter 4|61 pages

Stages in Consumer Decision Making

part |2 pages

Part III. External Sociocultural Influences on Consumer Behavior

chapter 5|26 pages

Cultural Influences

chapter 6|18 pages

Subcultural Influences

chapter 7|19 pages

Social Class Influences

chapter 8|28 pages

Reference Groups and Social Influences

chapter 9|25 pages

Family Influences

part |4 pages

Part IV. Internal Individual Psychological Influences on Consumer Behavior

chapter 11|44 pages

Personality and Lifestyle

chapter 12|27 pages

Motivation

chapter 13|51 pages

Perception and Information Processing

chapter 14|58 pages

Learning and Memory

chapter 15|60 pages

Attitude Formation and Change