ABSTRACT
Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system.
This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including:
- Developing a results-based approach to HRD
- Evaluation design
- Data collection and measuring success
- Calculating program costs and ROI
- Increasing management support for HRD programs.
With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions.
The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.
TABLE OF CONTENTS
part |69 pages
The Measurement Imperative
chapter |20 pages
The Need for Results-Based HRD
chapter |20 pages
A Results-Based HRD Model
chapter |27 pages
The ROI Methodology
part |59 pages
Evaluation Design Issues
chapter |14 pages
Evaluation Design
chapter |18 pages
Evaluation Instrument Design
chapter |25 pages
Data Analysis
part |236 pages
Data Collection and Analysis
chapter |20 pages
Measuring Inputs and Indicators
chapter |25 pages
Measuring Reaction and Learning
chapter |29 pages
Measuring Application and Business Impact
chapter |20 pages
Isolating the Effects of Training
chapter |25 pages
Converting Data to Monetary Benefits
chapter |27 pages
Identifying Intangible Benefits
chapter |19 pages
Determining Program Costs
chapter |23 pages
Calculating the Return on Investment
chapter |23 pages
Forecasting ROI
chapter |23 pages
Evaluating External Resources
part |79 pages
Implementations Issues