ABSTRACT
Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments.
This book was originally published as a special issue of the Journal of Access Services.
TABLE OF CONTENTS
part 1|92 pages
Evolving Libraries
chapter 5|9 pages
An Evaluation of Selected ASERL Web Pages
part 2|66 pages
Staff Development
chapter 11|9 pages
Retraining is Draining
part 3|37 pages
Collection Maintenance
part 4|46 pages
Equipment Circulation
chapter 22|11 pages
Beyond “Classroom” Technology
part 5|51 pages
Course Reserves & Copyright
chapter 24|8 pages
The Impossible Takes a Little Longer
chapter 26|19 pages
Tackling Copyright in the Digital Age
part 6|77 pages
Interlibrary Loan & Document Delivery