ABSTRACT
Surveys conducted within organizations have become an important aspect of human resource management and organizational functioning. This new book by Frank Smith--a leader in this field--offers a unique perspective on organizational surveys. It emphasizes the experience of developing, carrying out, and interpreting surveys on a wider variety of organizational issues in a very diverse set of organizations.
The book is intended to acquaint managers, students, and potential survey users with a broad understanding of the kind of information surveys can provide and how they have been applied in a wide variety of organizational settings. Through many examples, the book emphasizes the close and necessary link between the continual development of a survey program and the parallel body of research in organizational behavior.
This book will be of interest to survey practitioners, students, and instructors in human resource management and organizational behavior, and anyone looking for first-hand examples or survey approaches and the links to research and psychometric theory.
TABLE OF CONTENTS
part |53 pages
Introduction
chapter |8 pages
Functions of Organizational Survey Programs
chapter |10 pages
Stages of Survey Program Development
chapter |14 pages
Survey Tools
chapter |19 pages
Survey Pitfalls and Managerial Questions
part |26 pages
Introduction
chapter |5 pages
Employee Attitudes and Customer Satisfaction
chapter |5 pages
Employee Attitudes and Attendance
chapter |8 pages
Organizational Commitment and Turnover
chapter |6 pages
Work Attitudes and Unionization Activity
part |159 pages
Introduction