ABSTRACT

The Handbook of Conflict Management cuts across theoretical perspectives, strategic models, and situational contexts as the first all-encompassing conflict management reference. A young field in both research and practice, this foundational text sets precedents for furthering academic study and real-world progress in managing diverse instances of conflict. It draws on more than 600 references to probe sources of conflict and to prescribe means of reducing tension in organizational, institutional, and community settings. Introducing core themes and issues into the dialogue, the handbook provides techniques to promote peaceful negotiation, cooperation, and consensus.

part I|102 pages

Preparing for Success: Opportunities Through Education

chapter 1|30 pages

Conflict Resolution Education

Multiple Options for Contributing to Just and Democratic Peace

chapter 2|15 pages

The Qualities of Peacemakers

What Can We Learn from Nobel Peace Prize Winners About Managing Conflict Within Organizations?

chapter 3|36 pages

Contested Truths

Family Mediation, Diversity, and Violence Against Women

chapter 4|16 pages

Experiential Learning

Culture and Conflict

part II|101 pages

Power, Diversity, and Role Conflicts: Toward Resolving Tensions

chapter 6|20 pages

Assessing Group Conflict

Understanding the Line-Staff Relationship in Fire Service

chapter 7|20 pages

Workplace Bullying

Overcoming Organizational Barriers and the Way Ahead

chapter 8|34 pages

Political and Administrative Roles in School District Governance

Conflict or Cooperation?

part III|66 pages

Stakeholder Conflicts: Fostering Cooperation in Communities

chapter 9|12 pages

Mediated Negotiation and Democratic Theory

Implications for Practice

chapter 10|23 pages

Conflict Management and Community Partnering

Lessons from the Los Angeles Empowerment Zone

chapter 11|14 pages

The Method of Dialogue

Promoting Understanding Between Hawaiians and Non-Hawaiians

chapter 12|12 pages

The Only Game in Town

Managing Multistakeholder Conflicts