Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society.


"Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

part 1|60 pages

Co-Production and Co-Creation

chapter 1|6 pages

Co-Creation and Co-Production in Public Services

Urgent Issues in Practice and Research
ByTaco Brandsen, Trui Steen, Bram Verschuere
Size: 0.09 MB

chapter 2|9 pages

Definitions of Co-Production and Co-Creation

ByTaco Brandsen, Marlies Honingh
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chapter 3|9 pages

Co-Production and the Co-Creation of Value in Public Services

A Perspective from Service Management 1
ByStephen P. Osborne, Kirsty Strokosch, Zoe Radnor
Size: 0.12 MB

chapter 4|10 pages

Co-Production at the Crossroads of Public Administration Regimes

ByVictor Pestoff
Size: 0.31 MB

chapter 4.1|3 pages

Case Study—Co-Production of Care Services

Co-opting Citizens in the Reform Agenda
ByJosé Nederhand, Ingmar van Meerkerk
Size: 0.08 MB

chapter 5|9 pages

Public Management and Co-Production

ByJohn Alford, Louise Freijser
Size: 0.12 MB

chapter 6|12 pages

What Do Voluntary Sector Studies Offer Research on Co-Production?

ByLehn M. Benjamin, Jeffrey L. Brudney
Size: 0.10 MB

part 2|87 pages

Influences on the Process of Co-Production and Co-Creation

chapter 7|14 pages

Unravelling the Co-Producers

Who are They and What Motivations do They Have?
ByCarola van Eijk, Mila Gascó
Size: 0.13 MB

chapter 7.1|3 pages

Case Study—The Spanish Project Pla BUITS

ByMila Gascó, Carola van Eijk
Size: 0.08 MB

chapter 8|13 pages

The Roles of the Professional in Co-Production and Co-Creation Processes

ByTrui Steen, Sanna Tuurnas
Size: 0.10 MB

chapter 8.1|3 pages

Case Study—Mediation Service

Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators
BySanna Tuurnas
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chapter 9|10 pages

Who Is in the Lead? New Perspectives on Leading Service Co-Production

ByHans Schlappa, Yassaman Imani
Size: 0.10 MB

chapter 9.1|3 pages

Case Study—Leading Co-Production

The Case of Hertfordshire Fire and Rescue Service’s Community Volunteer Scheme
ByYassaman Imani, Hans Schlappa
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chapter 9.2|3 pages

Case Study—Enhancing Co-Creation Through Linking Leadership

The Danish ‘Zebra City’ Project
ByAnne Tortzen
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Size: 0.11 MB

chapter 10.1|3 pages

Case Study—How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn

BySomya Joshi, Vasilis Koulolias, Francisco Garcia Moran, Elke Loeffler
Size: 0.08 MB
Size: 0.08 MB

chapter 10.3|3 pages

Case Study—Remote Health Monitoring with Wearable Sensors and Smartphones

ByAndrás Gábor, Barbara Gausz
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chapter 11|8 pages

Legal Dilemmas of Co-Production and Co-Creation

ByDawid Szes´ciło
Size: 0.09 MB

chapter 11.1|3 pages

Case Study—The European Disability Card

ByCharlotte van Dijck
Size: 0.09 MB

part 3|80 pages

Co-Production and Co-Creation in Different Domains

chapter 12|10 pages

Co-Production in Healthcare

ByCaitlin McMullin, Catherine Needham
Size: 0.12 MB

chapter 12.1|3 pages

Case Study—Co-Producing Recommendations to Reduce Diagnostic Error

BySuyeon Jo, Tina Nabatchi
Size: 0.08 MB

chapter 12.2|3 pages

Case Study—Co-Production of Secondary Health Services in Nigeria and Ghana

ByMary Mangai, Michiel S. de Vries, Johan A. M. de Kruijf
Size: 0.09 MB

chapter 13|7 pages

Parents as Co-Producers in Primary Education

ByMarlies Honingh, Elena Bondarouk, Taco Brandsen
Size: 0.09 MB

chapter 13.1|3 pages

Case Study—Partners for Possibility

Co-Production of Education
ByDirk Brand, Marleen Rolland
Size: 0.08 MB

chapter 13.2|3 pages

Case Study—Co-Creating School Meals Services

ByGiuseppe Aquino, Maddalena Sorrentino
Size: 0.08 MB

chapter 14|11 pages

Co-Production and the Environment

ByMarco Ranzato, Luisa Moretto
Size: 0.15 MB

chapter 14.1|4 pages

Case Study—Balade Verte et Bleue and Ilôt d’eau

Co-Creation and Co-Production for the Environment
ByMarco Ranzato
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Size: 0.08 MB

chapter 15|10 pages

Co-Production in Community Development

ByDaphne Vanleene, Bram Verschuere
Size: 0.10 MB

chapter 15.1|3 pages

Case Study—Co-Production and Community Development in France

ByCaitlin McMullin
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chapter 16|12 pages

Providing Public Safety and Public Order Through Co-Production

ByElke Loeffler
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chapter 16.1|3 pages

Case Study—The Blue and You Police-Community Forum

Co-Production of a Community Conversation
ByBrian N. Williams, Dan Silk, Hadley Nobles, JaiNiecya Harper
Size: 0.10 MB

chapter 16.2|3 pages

Case Study—Dutch and Belgian Citizens’ Motivations to Engage in Neighbourhood Watch Schemes

ByCarola van Eijk, Trui Steen, Bram Verschuere
Size: 0.08 MB

part 4|65 pages

The Effects of Co-Production and Co-Creation

chapter 17|9 pages

Co-Production, Co-Creation, and Citizen Empowerment

BySuyeon Jo, Tina Nabatchi
Size: 0.12 MB

chapter 17.1|3 pages

Case Study—Co-Creation and Empowerment

The Case of DR Congo in Agricultural and Rural Sector
ByPeter Ngala Ntumba
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chapter 18|9 pages

Democratic Co-Production

Concepts and Determinants
ByBram Verschuere, Daphne Vanleene, Trui Steen, Taco Brandsen
Size: 0.12 MB

chapter 18.1|3 pages

Case Study—Co-Production of New Immigrant Services in Hong Kong

Facilitating the Integration of New Immigrants into Community
ByXuan Tu
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chapter 18.2|3 pages

Case Study—The Rabot Neighbourhood

Co-Production in Community Development
ByDaphne Vanleene, Bram Verschuere
Size: 0.08 MB

chapter 19|8 pages

The Effects of Co-Production on Trust

ByJoost Fledderus
Size: 0.12 MB

chapter 19.1|3 pages

Case Study—Building Trust in Work Corporations

ByJoost Fledderus
Size: 0.08 MB

chapter 20|12 pages

Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency

ByElke Loeffler, Tony Bovaird
Size: 0.14 MB

chapter 20.1|3 pages

Case Study—Amadiba Adventures

Co-Creating Community-Based Tourism
ByNtuthuko Mchunu, Francois Theron
Size: 0.08 MB

chapter 21|10 pages

The Dark Side of Co-Creation and Co-Production

Seven Evils
ByTrui Steen, Taco Brandsen, Bram Verschuere
Size: 0.10 MB

chapter 21.1|3 pages

Case Study—Experts-by-Experience in Finnish Social Welfare

ByTaina Meriluoto
Size: 0.08 MB

part 5|6 pages

Concluding Chapter

chapter 22|4 pages

How to Encourage Co-Creation and Co-Production

Some Recommendations
ByTaco Brandsen, Trui Steen, Bram Verschuere
Size: 0.08 MB