ABSTRACT
Information on auditing practices at www.iqnet-certification.com
The official line from the International Accreditation Forum on the transition at https://www.iaf.nu
Books on auditing and auditor training at https://www.transition-support.com
Information on benchmarking from the American Productivity Centre at https://www.apqc.org/
The Institute of Personnel Development at https://www.ipd.co.uk/
The American customer satisfaction index at https://acsi.asq.org/ https://www.census.gov/mso/www/npr/acsi.htm
US Bureau of the Census customer service standards at https://www.euroqual. org/euroqual_main/mainindex.html
