ABSTRACT
The open exchange of information during all the phases of a project improves the quality of the project management processes and deliverables. Traditional projects may lose important knowledge if the information exchanged during informal discussions or formal meetings is not captured in the project documentation. This chapter discusses some formal and informal communication guidelines that can stimulate the global team members to exchange, capture and combine tacit knowledge, by using the knowledge-sharing infrastructure to foster collaboration with team members in other locations. Discussing the good practices in knowledge sharing and obtaining a common agreement on the rules to be adopted for the project. Once the project virtual room defines as the basis for the project intelligence, must use it to store all documentation and information related to the project. During planning, executing, monitoring and controlling activities, all project documents, reports and records should be stored in the project virtual room.
