ABSTRACT
Organizations face new opportunities and challenges as the use of technology in organizations to increase their productivity through supporting an IT emerging technology in the era of digital ecosystem, when management information tool to support organizations called by management information system (MIS) is applied. Most organizations are fundamentally supported by MIS to be able to handle various information and business processes smoothly. Here, continuous improvement (CI) is a process that involves strategies and goals to improve operation and production processes efficiently and effectively that eventually satisfy customer needs. CI allows people to share their knowledge and experience of learning systematically. Some of the vital elements of CI are all of the people in the organization must be involved from planning until evaluation, it should be a step-by-step approach to achieve goals, and it should be a cycle where the process continues to maintain their quality and productivity. In other hand, Six Sigma also have the concept of focusing on customer satisfaction and eliminating waste to improve efficiency systematically but both practices have a different cycle to achieve their goals. Six Sigma consists of five-step process minimize defects; defining the target customers and their problems, measure its performance, analyze the causes of having performance failure, improve the poor performance, and in control to maintain good performance to have DMAIC as their consistent improvements.
