ABSTRACT
Performance management, until lately, had been narrowly associated with people management or performance monitoring. Enterprise Performance Management is the framework that aligns and integrates performance management with other key business processes such as financial planning, consolidation and budgeting, project and program management, people performance, reward and recognition, performance reporting, dashboards and scorecards, risk management, and business intelligence and analytics. These tasks are carried out with the help of technology that brings the data together in one database; provides integrated analytics and business intelligence capabilities; and integrates applications to improve the management, strategy execution, and decision-making in organizations. This chapter highlights how the performance management team supported More Time to Care in evaluating the performance of projects, initiatives, and organizational change. A strategic investment made in procuring a customized business intelligence tool saved several hundred hours of manual data collection on process and outcome measures and increased the efficiency of internal and external reporting.
