ABSTRACT
There is no magic in meeting this requirement. You simply need to do what you said you would do, you have to keep your promises, honour your commitments, adhere to the policies, meet the objectives, follow the procedures – in other words manage your processes effectively. Simply said but extremely difficult for organizations to do. Even if you documented what you do, your practices are constantly changing so little time would pass before the documents were out of date. A common failing with the implementation of documented practices is that they are not sold to the workforce before they become mandatory. Also, after spending much effort in their development, documented practices are often issued without any thought given to training or to verifying that practices have in fact been changed. As a result, development is often discontinued after document release. It then comes as a shock to managers to find that all their hard work has been wasted. An effectively managed programme of introducing new or revised practices is a way of overcoming these shortfalls.
