ABSTRACT
Introducing change at an organizational level requires dedication, hard work, grit, persistence, sweat and sometimes tears. The reasons why change is hard include a large scope of change, prohibitive cost, or difficulty in reversing the change and its implications if it does not meet the intended purpose. It is therefore recommended to test pilot the change in select area as a proof of concept before introducing it across the organization. Considering that cultures within an organization can vary distinctly, it is good practice to have more than one pilot area for testing the feasibility and reducing the crucial differences between the pilot environment and the environment of the organization as a whole. At Hospital Heal, the senior leadership team was engaged in identifying the criteria for selecting the deep dive areas. Team readiness and leadership commitment are absolutely essential in selecting a pilot area. The survey tool administered for the deep dive selection at Hospital Heal.
