ABSTRACT
This chapter shares the five-year training plan for engaging employees in the More Time to Care journey at Hospital Heal. It describes about the tollgate approach for implementing and evaluating projects. Having a standard tollgate process is good, but not good enough. The challenge then is to decide whether the design of the roadmap should be based on the number of staff trained, or the number of projects implemented, or something else. The chapter suggests that developing and implementing a roadmap based on the principles and the elements of the Kumar Management System has been instrumental in successful deployments. The adoption of the management system was defined under three categories, namely, spread, reliability, and sustainability, with each having a specific standard criteria for evaluation. Since the organization was in an urgent need for transformation to address major internal and external challenges, an aggressive plan was made to undertake the excellence journey with appropriate resource allocation.
