ABSTRACT

The standard requires the organization to document a quality management system in accordance with the requirements of ISO 9001.

A document (according to ISO 9000 Clause 2.7.1) is information and its supporting medium. A page of printed information, a CD ROM or a computer file is a document, implying that recorded information is a document and verbal information is not a document. Clause 4.2 requires the management system documentation to include certain types of documents and therefore does not limit the management system documentation to the types of documents listed.