ABSTRACT
The stipulation of communication as being one of the essential skills in life also applies to educational leaders who have the intention of leading their organization effectively. However, in the real-life situation, the educational leaders’ communication skills have not been well-schemed. A reflective action research was used by doing informal, semi-structured interviews, questionnaires and observation in two national plus schools during a three-month period of time. This research suggests that the concept of building rapport, sensory acuity, calibration and active listening associated with Neuro-Linguistics Programming (NLP) can lead to behaviors that are more conducive to helping the educational leaders to work with their communication skills to support their leadership in their workplace.
