ABSTRACT

Selecting a systems integrator can be a perplexing, emotional, and time-consuming process. Not only is the competition among integrators increasing, but the proliferation and rate of change of technology have created countless options and choices. This chapter provides a perspective on how to evaluate and select a systems integrator. It discusses the seven principles that provide a simple and convenient method for the selection process and have been developed as a result of experience on both sides of the systems integration table. In light of the variety and diversity of systems integrators, selecting and effectively using an integrator's services are challenges, even for the most experienced organization. Proprietary vendors include hardware and software manufacturers and value-added resellers that provide integration and management consulting services. The services, capabilities, and qualifications between systems integrators are all similar. Core services, which relate to the technical aspects of integration and project management, are fairly uniform among integrators.