ABSTRACT
At 9to5 1 we’re very aware of the hazards of implementing automation without involving the people who will use it. For many years we had a contest called “the pettiest office procedure.” The winners one year were lawyers who had installed beautiful new beige carpet in their office. Like the good lawyers they were, they thought about the consequences. They wanted to keep the carpet unmarred, but their secretaries’ chairs had rollers on the bottom that would create tracks on the rug.
