ABSTRACT
Baki (1999) proposed a step-by-step approach for delay claims management in construction. The developed comprehensive claims management program covers three basic claims scenarios: (1) claims prevention; (2) claims preparation; and (3) claims defense. Furthermore, the study also suggested a step-by-step approach for successful claim or defense, including following phases: (1) identify and develop claim issues; (2) factual and detailed schedule analysis; (3) work-hour cost analysis; (4) damage calculations and assessment; and (5) preparation of a claim report. Detailed steps can be found elsewhere.
