Developing a business process model for bridge management in Europe

ABSTRACT: Waterways Ireland is responsible for managing and maintaining Ireland’s navigable inland waterways, as established under the British-Irish Agreement in December 1999. As part of this cross-border role, Waterways Ireland manages and maintains bridges and an array of other structures on its seven major waterways in order to fulfil their mission of providing a high quality recreational environment on the waterways in their care, for the benefit of all.