ABSTRACT
The stakeholders’satisfaction is considered as the critical investigation of the experiences and views of sets of people who have vested interests in the products and services delivered by an organization (Brooks, Milne, and Johansson, 2002). Furthermore, it was asserted that stakeholder research provides one important set of measures of organizational performance. It encompasses the experiences and perceptions of groups of people who have vested interests in the services delivered by the organization – customers, employees, strategic partners, and special-interest groups. ‘Stakeholder satisfaction’ is often used to represent the views of these groups, and a common approach to its measurement is to focus on the concept of ‘satisfaction’ either as an exogenous variable or as a construct based on various attributes of satisfaction. It is in this premise that stakeholders’ satisfaction was considered as one of the processes of assessing/feedbacking regarding the extent of skills and competencies demonstrated by the marine engineering cadets of Maritime University (JBLFMU-Molo, Iloilo City), Philippines. Hence, this research was conducted.
