ABSTRACT
The outsourcing of large-scale systems development activities is becoming more prevalent, yet the success of these activities is not. In many cases, the repeated failure of large-scale outsourcing projects is caused by lack of management attention to a common set of factors. Given the magnitude of investment involved in large-scale efforts, IS managers must learn to manage these factors before a system is approved for funding and in a way that ensures on-time and within-budget delivery of effective systems. This chapter draws from the experience of several large-scale systems development efforts in the public sector to present recommendations that help ensure the success of large-scale outsourced development projects.
