ABSTRACT
while outsourcing some or all of information technology (IT) operations has been around since computers were first introduced into enterprises, IT managers are eyeing more current, compelling reasons to completely switch to an outsourcer. The purported advantages, including system flexibility, keeping current with technology, eliminating costly employee issues, and capital cost savings, point to what might be considered a self-evident decision. However, it is not as simple as that. This article explores several essential components of the decision to guide enterprise IT managers in gaining the advantages of outsourcing and avoiding the pitfalls.
