K-Commerce: Knowledge-Based Commerce Architecture with Convergence of E-Commerce and Knowledge Management

Organizations are currently embarking on two different projects — knowledge management and E-commerce. Both undertakings are complex by themselves, but seem unrelated at this time. Quite expectedly, this creates some level of confusion as to the significance of the two undertakings and their relative importance. This chapter describes the challenges involved in these two undertakings and outlines the architecture that will bring about the convergence.