ABSTRACT
This study examines the results of the Implementation of Telkomsel Trouble Ticket (TOTI) as a Decision Supporting System Information System in Telkomsel Jabotabek on Tower Provider satisfaction with the Delone & McLean model approach. Evaluation of TOTI success is measured through user usage and satisfaction. TOTI is implemented to measure and increase the performance of Tower Provider in collaboration with Telkomsel, which in the end there is a sanction application if the performance produced by Tower Provider is not in accordance with the agreement. However, although some time has been implemented, the expected performance did not increase. This study will prove the effect of information quality, system quality, and service quality on user usage and satisfaction variables. This research will also examine the effect of usage and user satisfaction on the net benefits obtained. In the future, TOTI Information System still needs further development, especially to improve the system quality.
