ABSTRACT
The transport of pets is an ever-expanding market. Although transport companies give some attention to this specific audience, the service they offer is not always as expected and the outcomes can be disastrous. Through exploratory research, we found that these journeys can be stressful and cause great anxiety to those involved, especially when the visual contact between the guardians and their animals is lost. Despite the existence of products that could enable this interaction, when pets and guardians are physically distant, the carriers used in these journeys have not evolved accordingly during the last decades. The objective of this paper is therefore to propose guidelines for the implementation of smart technology in this niche market. Through the Internet of Things, that is, the exchange of data between real-time monitoring systems and autonomous devices it is possible to develop a product capable of providing welfare and safety to these animals.
