ABSTRACT

Institutions of higher education are established to educate the Indonesian people. However, there are indications some employees have not been responding positively to the implementation of quality management integrated into the ISO 9001: 2015 SMM. Therefore, this study was conducted to understand the influence of the quality management process on the employees using integrated quality management (X), employee performance (Y1), and employee creativity (Y2) as the variables. Primary data was obtained from 238 respondents selected using the disproportionate stratified random sampling survey method. Moreover, the information obtained was analyzed using simple regression analysis, and a t-test (individual/partial test). The results showed integrated quality management had a positive and significant effect on employee performance and creativity in tertiary institutions certified by ISO 9001: 2015 ISO SMM.