ABSTRACT
This chapter presents the Facilities Management (FM) Value Map that is a conceptual framework and an example of a tool which can be used to support the dialogue between the supply-and-demand sides of FM. As part of the research project concerning FM best practice in the Nordic countries, the FM Value Map was established as a conceptual framework to understand and explain the different ways that FM can add value to a core business and possibly to the surroundings. The FM Value Map shows from the bottom that FM use certain resources that work as input to some processes, leading to a number of provisions as outputs. The company Coloplast produces healthcare products and is a good example of a company that has put emphasis on internal development of FM. FM consulting is an increasing area of consultancy for consulting engineering company.
