ABSTRACT
Value parameters suitable for describing the value of business processes were found in the existing literature on value, information systems (IS) and Facilities Management (FM). Assessing the added value from the effort of implementing IS supporting FM processes is associated with major challenges. In relation to IS, interoperability can contribute significantly to efficiency. Interoperability is the ability to exchange data between applications in a seamless manner in a coherent IS. The functional affordance of the IS, which has increased efficiency, is the delivery of real time user frequency information on the monitor. This functional affordance has made it possible for the dispatcher to send out cleaning personnel, when a certain number of persons have used a room. An increase in use value will occur if the customer satisfaction over time gets higher than the specified minimum level of customer satisfaction. The quality of the cleaning has, according to the cleaning manager, improved since the introduction of the IS.
