ABSTRACT
Upon completing this chapter, you should be able to accomplish the following:
Describe key themes in ethical dilemmas illustrated by the cases in this chapter and in Chapter 5.
Use a four-level model of the U.S. healthcare system to describe how decision side effects may lead to frontline mishaps.
Describe how structured communication may be applied to support ethical decision-making and limit error.
Describe how structured communication has been applied for the elicitation and reporting of frontline hazards and error-provoking conditions.
