ABSTRACT
The concept of human factors has been gaining a greater focus over the last decade. The International Centre for Complex Projects is the custodian of the first complex project manager standards which came into being in 2005 and was the first to include a unit called “Being Human” which addressed the competency required for managing both the self and others in complex projects. Reflection is the key to successfully mastering self-management, but there must be inputs to feed this practice. The aspect of human factors that makes working in complexity so difficult is the lack of visibility and tangibility of the materials people working with i.e. humans. The risk of stress and burnout is inherent in complex endeavours, projects and programs. Managing people's own stress through coping mechanisms as well as the team is essential. Life is a team sport, and people need a strong personal team to see them through the good and challenging times.
