ABSTRACT
Reverse supply chain is the backward movement of product in supply chain. This paper proposes a reverse logistics decision support system which can ease product information tracking for customers, company (decision-maker), and service center regarding products returned. The model in this paper is inspired by various papers published in the literature and real-life examples of repairing smartphones at the authorized service center. The proposed model considers important elements of reverse supply chain which are initial screening process of reverse (gatekeeping), collection, sorting, and recovery (treatment). Activity diagram of each element reverse supply chain is described. Implementation of a decision support system based on android is also presented. The proposed model will help the parties involved in reverse activities and also help academics in developing better decision reverse supply chain model, especially for electronic products that have shorter life cycle.
