ABSTRACT

Organizational communication satisfaction and job satisfaction are important to people and to organization as to improve workers and company performance. Failing to communicate may affect the company day process. The purpose of this study was to examine the relationship between organizational communication satisfaction and job satisfaction among International Business Machine (IBM) Malaysian Workers. The methods used were Communication Satisfaction Questionnaire by Downs and Adrian, and Minnesota. 80 respondents participated in this study. The selection of the samples was drawn based on the convenient sampling technique. The results found that, level of organisational satisfactions of the respondents showed moderate satisfaction of all dimensions. Moderate satisfaction level was also found on job satisfaction of the respondents. From the eight communication satisfaction dimensions (personal feedback, supervisor communication, subordinate communication, horizontal communication, organizational integration, corporate information, communication climate and media quality), ‘communication climate’ was found to be the highest correlation with job satisfactions. There was significant correlation between organizational communication satisfaction and job satisfaction among IBM workers. Hence, the company should maintain the organizational communication process applied within the company as to improve performance.