ABSTRACT
This piece started out as a case study on how government was using the Internet of Things (IoT) to create a transformative landscape of connected devices that were working together to create a more seamless client experience and to improve data collection and government efficiency. As defined, IoT can be elusive to specifically pinpoint by definition (Wortmann & Flüchter, 2015) but loosely can be used to explain the methods by which physical objects, “things,” can be used in an interconnected fashion to facilitate connectedness between users and physical 336objects (Weber & Weber, 2010). We can observe a few current instances of this: our Indiana Department of Transportation is exploring using drones to analyze traffic patterns and to monitor roadways, bridges, and possible damage in areas where traditionally crews would need to take heavy machinery and cranes to monitor and inspect structural integrity or damage (Dorsey, 2018). Our Bureau of Motor Vehicles offers kiosks where users can renew vehicle registrations and perform simple transactions that do not involve the assistance of a live person (Indiana Bureau of Motor Vehicles, 2018). And our natural resources and wildlife divisions have been collecting data through remote devices for years. As a state, we are continuing to work to embrace the concept of IoT.
