ABSTRACT
Digitalization has become inevitable for organizations to survive. It is important to understand the concept of digitalization in the context of people and the workplace. Artificial intelligence (AI) and smart machines are replacing people doing repetitive work. The upside of digitalization and automation is that it could free more people to work on creative, newer, and interesting work. The chapter aims to highlight the attempt of digitalization of the workplace in India. The chapter also elaborates the concepts associated with the AI revolution. India is a developing country, and it will be interesting to understand the perspective of the human resource managers as well as the Generation Y on the scope of AI replacing human interface of organizations in India. The chapter attempts to discuss the factors that determine the scope of AI in replacing human interface in organizations. An attempt has also been made to discuss various cases in successful digitalization implementation across the globe.
