ABSTRACT
Managing employees’ work–life balance is challenging and remains an issue in the literature as well as in organizations. The situation is particularly problematic in the hotel industry, and work–life balance issues are considered an inherent characteristic of the sector. This study examined the work–life balance of reception and concierge employees in hotels and its impact on employee job satisfaction. The researcher used three dimensions of the work–life balance: involvement balance, satisfaction balance, and time balance. The main objective of the study was to identify the most influential work–life balance dimension on employee job satisfaction. It also sought to examine the relationships among involvement balance, satisfaction balance, time balance, and employee job satisfaction. The study respondents were reception and concierge employees working in five-star hotels in the Colombo district of Sri Lanka. The study population included 110 receptionists and concierge employees, and the researcher selected the entire population as the sample of the study. Data were collected through a standardized and validated questionnaire by using survey strategy. Correlation and simple regression were used to analyze the data obtain through questionnaires. Statistical results suggest that there are significant positive correlations between all three dimensions with job satisfaction. Furthermore, according to the statistical information, it was proved that all dimensions are statistically valid predictors of job satisfaction. It was found that time balance is the most influential dimension on job satisfaction in the studied context. Confirming previous findings, the current study reveals that the work–life balance is one of the most important phenomena for the organization to succeed and that there is a positive relationship between work–life balance and job satisfaction.
It can be concluded that ensuring that employees have balanced work–life conditions will be a key factor in their satisfaction with their jobs. This study makes a novel contribution to the entire hotel industry, which needs to improve employee work–life balance to satisfy employees and boost employee performance.
