ABSTRACT
User-centered design and evaluation methods are used to create innovative solutions for human performance, including patient work. We present Agile Innovation as a practical process for “innovation with user input,” which is based on user-centered design best practices and insights from behavioral economics and complex adaptive systems theory. The eight steps of Agile Innovation are (1) confirm demand; (2) study the problem; (3) scan for solutions; (4) plan for termination and evaluation; (5) ideate and select; (6) run innovation sprints; (7) validate solutions; and (8) package for launch. Furthermore, we describe lessons learned—including challenges and recommendations—from applying and adapting user-centered design and evaluation with patient and family stakeholders. A case study illustrates design and evaluation methods we used in a recent project to create technology to support older adults with chronic heart failure.
