ABSTRACT
This study explored the personal experiences of nine respondents involved in the earlier study of MyHEALTH Portal (MHP) intention to use. A sequential explanatory design was employed whereby an earlier MHP online survey had been conducted and this was followed through with a set of structured email interviews on the study. The aim of the interviews was to consolidate, support, and explain the results achieved in the earlier survey data relating mainly to the nonsignificant paths. The study applied nested sampling design, and the potential respondents for the structured interviews were selected using the maximum variation of demographic background. Further interviews revealed lack of health concern as the most contributing factor in the absence of a complexity-attitude relationship, while age group preference and insufficient number of MHP promotions were the causal factors in the subjective norms-intention to use and external cues-intention to use relationship. The findings would help the Ministry of Health of Malaysia understand the critical hindrance factors, which finally could help them to boost MHP usage in the population. Some suggestions for future research within the area studied are also highlighted.
