ABSTRACT

The chapter provides an overview of the total costs to the organization accruing from workplace bullying. It reviews empirical evidence and examines theoretical models accounting for key cost elements, including absenteeism, turnover, productivity, and presenteeism. On this basis, it puts forward an updated and integrated model of organizational cost arising from bullying in monetary terms. In this endeavour it benefits from more recent methodological progress within the field, which helps to produce a clearer and more robust picture, while acknowledging that methodological shortcomings remain and continue to cloud the overall picture.