ABSTRACT
Market, capital, management, employees, motivation, materials, machines, information and product or service requirements directly influence quality of products and services. QMS is a management philosophy aimed at improving competitiveness, effectiveness and flexibility through planning, organizing, understanding each activity, and involving each individual at each level of business activities. This concept was adopted by the Japanese and renamed as the company wide quality control (CWQC). The main characteristics of the CQWC as practiced in Japan are:
1. Quality emphasis extends through market analysis, design, and customer service rather than only the production stages of making a product.
