ABSTRACT
Work organization is defined as the way work is structured, distributed, processed and supervised (Hagberg et al. 1995). It is an “objective” characteristic of the work environment, and depends on many factors, including management style, type of product or service, characteristics of the workforce, level and type of technology, and market conditions. Psychosocial work factors are “perceived” characteristics of the work environment that have an emotional connotation for workers and managers, and that can result in stress and strain (Hagberg et al. 1995).
